Frequently Asked Questions
Everything you need to know about your Smosh Store order.
When will my order ship?
Most orders are processed within 3-5 business days. Once shipped, you will receive a confirmation email with tracking information to follow your package's journey.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached. Limited edition drops and clearance items are final sale.
How do I know which size to order?
We provide a detailed size chart on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable, relaxed fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I cancel or change my order?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed.